Our Guaranteed Promise

When you are a customer of The Heat Engineering Co., you’ll enjoy peace of mind, knowing the right people are handling your comfort needs. We stand behind our work, performing meticulous service and guaranteeing your satisfaction for years to come. By partnering with the Comfort24-7 Network, The Heat Engineering Co. protects our customers with the “Comfort Promise.” You can trust our technicians to provide the highest quality service, respect your home and deliver effective solutions to the most complex problems.

As part of the Comfort Promise, our in-home sales and technical professionals are drug-screened, background checked, and present identification when they arrive at your door. All Comfort24-7 Providers are fully licensed, bonded, insured, and Factory Authorized to meet rigid training and customer service standards. To make sure the most in-depth product knowledge and HVAC-specific comprehension, every member of our team is required to pass industry-recognized specialized test, becoming NATE-certified.

100% Money Back Satisfaction Guarantee

As part of the Comfort24-7 Network, we guarantee everything we do before, during, and after any sale or service and adhere to the highest levels of service and technical expertise. Our 100% Comfort Guarantee gives you the added protection you need to set your mind at ease. At The Heat Engineering Co, we live up to our promises and exceed expectations, or we make it right. Our job isn’t complete until you’re completely comfortable.

The Heat Engineering Co. is able to offer a Two-year 100% Money Back Satisfaction Guarantee on new system installations. If you’re not satisfied with your new system within two years of the installation date, The Heat Engineering Co. will fix the problem at no cost, or remove the installed component and refund the installation cost. Our Lifetime Craftsman Guarantee covers all ductwork connections, transitions, flue piping and gas and electrical connections. Following a new system installation, we will repair any of these components at no charge to the original purchaser, as long as you still reside in the home.

Included in the Comfort24-7 is our One-Year 100% Money-back Satisfaction Guarantee on service. We are entirely committed to your satisfaction, and completely confident in our workmanship. If you are not completely happy with the service performed by our technicians, The Heat Engineering Co. will repair the problem at no charge or remove the installed components and refund the service cost.